Ques4.Can I change my Username?
Answer :
Each username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new
member.
Answer :
We accept the following modes of payment for all purchases - credit card, cheque, demand draft, and cash.
Answer :
You can make purchases using a credit card both online and offline. To pay by credit card, we require the following details - type of credit card, card holder’s name, expiration date and billing address of the credit card. For online purchases, the CVV batch code on the reverse of the credit card is also required. We ensure that every transaction you conduct online is in a safe and secure environment. To achieve this, the website is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in
encryption technology.
Answer :
You can pay for the transaction by cheque/demand draft. The cheque/DD for the balance amount should be made in favor of Gmax eSolutions., and couriered on following address:
Gmax Esolutions (www.OnlinePG.com)
66, Industrial area I
Chandigarh India 160002
All payments must be received within 5 working days from the booking date. The tickets shall be delivered once the check has been received by us.
Answer :
E-TICKETS - Electronic tickets are issued for bookings made on http://www.onlinepg.com/
delivery timeline - You can view the details and get the printout of the e-ticket by logging on to ‘My Itinerary' section on the website. If you are unable view the e-ticket, please write to coustomerservice@OnlinePG.com or call us on our numbers .
PREPAID TICKET ADVICE (PTA) – If paper ticket delivery is not possible due to shortage of time we will send a PTA number via
email that you can use to travel.
Delivery timeline - The prepaid ticket advice details will be emailed to you within 3 business days from the date youmake reservation or within 24 hours to the travel date, whichever is earlier. For more on pre-paid tickets click here.
Answer :
Your ticket/voucher will be delivered to the delivery address provided by you at the time of making the payment for your booking on our website or offline. In case there is a change in your delivery address after your transaction has been completed, kindly contactan OnlinePG travel consultant to inform about the change. Though we do not guarantee that the ticket will be delivered on the revised address, but we will try for the same in case shipment has already been dispatched.
Answer :
There is NO charge for all courier deliveries.
Answer :
Courier companies do not deliver shipments to P.O. Box addresses as a signature is required on receipt of a package.
Answer :
We can only deliver tickets/vouchers to the cities where Blue Dart or Overnight have services. If the above mentioned courier companies do not have courier service to your village/town, you will have to provide an alternate address for delivery of the package.
Answer :
We do not dispatch tickets/vouchers via the Indian Postal Service as there is no facility to track the package. Tickets are valuable documents and if lost, the refund becomes a complicated and long process. Some domestic airlines do not provide refund against lost tickets at all.
Answer :
All tickets/vouchers are dispatched from the OnlinePG corporate office in Chandigarh.
Answer :
An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Guests are required to show this unique confirmation number to the accommodation provider/where the booking has been made at the time of check in It is mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.). However, it is advisable that you carry your e-Ticket confirmation email and e-Ticket number. The passenger also has the option to carry PNR (passenger name record) number if the reservation has been processed electronically.
Answer :
You can view the details and get the printout of the e-ticket by logging on to ‘My Itinerary' section on the website. If you are unable view the e-ticket, please write to coustomerservice@OnlinePG.com or call us on our numbers.
Answer :
It is mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.). However, it is advisable that you carry your e-Ticket confirmation email and e-Ticket number.
Answer :
PTA stands for prepaid ticket advice. If PTA has been sent to the Accommodation Provider for your reservation, we will email you a PTA number that you need to show.
Answer :
PAPER TICKETS –
Step 01: Contact us and get the PNR cancelled for the passengers who do not intend to travel. You can also do this by calling our OnlinePG help Desk (within 48 hours to the departure time)
Step 02: Send the paper ticket back to us via reliable courier service on following address. You can insert a small cancellation request/note along with the tickets in courier.
Domestic Refunds Department,
Onlinepg.com 66,
Industrial area I,
Chandigarh 160002,
Phone –0172 4654300
Answer :
PAPER TICKETS
Credit card – We will process the refund in 10 business days from the date we receive your paper tickets at our office. If the payment mode used at the time of purchase was other than credit card, we will dispatch the DD/check at your address in 10 business days.
E-TICKETS
PTA - The refund processing will be done in 10 business days from the date cancellation request is received.
Answer :
OnlinePG.com shall charge Rs. 200 per ticket as a cancellation service fee. The cancellation service fee will be also be levied in cases where a customer is entitled to a full refund.
Note.
- The above mentioned cancellation process and refund processing time may vary.
- In case of lost or damaged tickets, the refund process cannot be initiated.
- Travel must originate in India.
- Call an OnlinePG travel consultant on 0172 4654300 on the same day you receive the quote.
- Email requests cannot be accepted unless following a phone enquiry.
- Show the OnlinePG travel consultant the printed confirmation of the quotes. For telephone enquiries, you will also be required to fax or email the quote to your travel consultant.
- OnlinePG.com is the final authority on the interpretation of these rules. OnlinePG.com reserves the right to terminate this
offer at any time without notice.
If you wish to book with OnlinePG.com or require further information visit
http://www.OnlinePG.com or call 0172
4654300.
